As our Operations Officer, you’ll be the first point of contact for our members when joining CANI, renewing their membership, or contacting us for help – and it’s your job to provide excellent customer service and ensure all enquiries are responded to quickly and professionally.
You’ll need to be confident with using our online membership database (we’ll provide all the training you’ll need) and be friendly and engaging on the phone and in writing.
This role requires great attention to detail and a willingness to learn new skills – which could include everything from updating member records online, responding to Facebook messages, posting content to our webpage, promoting to the wider community through social member to attract new participants form the community, and supporting the Operational Development Officer and Head of Operations in delivering an overall quality service.
In return you will receive an excellent package including on the job training and opportunities for personal and professional development. You will be given support both from colleagues and as part of the Start Here Programme will be expected to participate in relevant learning and training events. You’ll also be joining the team at an exciting time of development. There’s also scope for some home working when established in the role
The post will be funded by the Department for Communities through the Rank Foundation’s Start Here programme. The post is initially for a 3-year entry level position. The aim is that after 2025 this post will be sustained and developed further within CANI.
JOB TITLE: Operations Officer
LOCATION: CANI Office and Home
REPORTING TO: Head of Operations
PAY: £9.90 per hour
HOURS: 37.5 hours per week
Closing date for applications; 28th July 2022 at 4pm.
Interviews are scheduled for: 8th, 9th and 10th August 2022
Please select links below for online application form and relevant documents.
Operations Officer Application Form
Operations Officer Job Description
Operations Officer Personal Specification
Operations Officer Application Form (PDF)
This will help you to prepare your application before completing the online application, which must be completed in one sitting.
